Shipping policy

Shipping Policy

Where we ship: We currently ship to all addresses within the United States, including PO boxes.

Shipping cost: We offer FREE shipping on all US orders.

Processing time: Orders are processed within 1–3 business days after purchase (excluding weekends and holidays). You'll receive an email confirmation once your order is placed.

Delivery time: Once shipped, orders usually arrive within 7–15 business days. Delivery times are estimates and may be longer during holidays, sale periods, or due to carrier delays.

Tracking: As soon as your order ships, we'll email you a tracking number. Please allow 2–5 business days for tracking information to update.

Multiple packages: Our products are shipped from different warehouses, so if you order more than one item, your items may arrive in separate packages at different times. You won't be charged extra for this.

Incorrect address: Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address. If you notice a mistake, contact us within 12 hours of placing your order and we'll do our best to update it.

Lost or delayed packages: If your order hasn't arrived within 25 business days, or your tracking shows it as delivered but you haven't received it, please contact us. We'll investigate and work with you to find a solution.

Damaged items: If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos. Please see our Refund Policy for more details.

Questions? Email us at support@everelitepaws.com or WhatsApp, and we'll get back to you within 24 hours.