Refund policy

At Ever Elite Paws, we stand behind the quality of our premium pet essentials. If you are not 100% satisfied with your purchase, we are here to help.

30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible, your item must be:

  • In the same condition that you received it (unworn and unused).

  • Strictly free of pet hair, dander, odors, or stains.

  • In its original packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@everelitepaws.com.

Please Note: * Once your return is authorised, we will provide you with the specific US-based return address and instructions.

  • Items sent back to us without first requesting a return will not be accepted.

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@everelitepaws.com with a photo of the issue. We will evaluate the situation and make it right immediately with a replacement or refund.

Non-Returnable Items

For the safety and hygiene of all our furry customers, we cannot accept returns on:

  • Used pet toys or beds.

  • Personalized/Customized pet gear.

  • Sale items or Gift Cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.